1. Introduction

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1.1

m-Care Tech ("the Company") and its subsidiaries (collectively referred to as "the Group" or "we") respect the privacy of all customers ("you"). When formulating policies and procedures related to the management of personal data, we have always complied with the provisions and data protection principles of the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong) ("the Ordinance"). This policy is prepared in accordance with the Ordinance. Unless otherwise specified, the term "personal data" in this policy has the same meaning as defined in the Ordinance. When our operations are subject to other privacy laws, this policy will apply to the extent practicable and in compliance with those laws. We hope that through this policy, you can understand how the Group collects, uses, and retains your personal data according to the provisions of the Ordinance to ensure your privacy is protected.

1.2

Unless otherwise specified, this policy generally applies to the Group. By using this website https://www.mount-tise.com/ and/or any other websites, online services, or mobile applications operated by the Group (collectively referred to as "our websites"), you agree to the terms of this policy and consent to our collection and use of your personal data in accordance with this policy. We may revise or update the terms of this policy as necessary, and we recommend that you periodically review the latest version posted on our websites to ensure you are aware of all changes. If you use/browse our official website/official flagship store in Mainland China, please also review and be aware of the privacy policy posted on that website.

 

2.How We Collect and Use Personal Data

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2.1

We collect your personal data with your consent to ensure we fulfil our service commitments and provide you with a personalised experience both in our online store and physical stores.

2.2

We may collect varying degrees of personal data from you depending on your use of our services:

- If you browse our website anonymously as a guest without registering, we will not collect any personal data from you. However, you may not be able to access content and services provided to registered users.

- You will need to enter relevant personal data to register, enabling us to process certain content and services provided to registered users, such as email communications or personalised services. We may store some data related to these services, and you have the right to refuse to provide personal data, but this may limit our ability to offer some services, discounts, and features.

- You may provide us with personal data when applying for and/or using various services we offer, such as registering for our promotional activities, purchasing products from us, using our concierge services, or contacting us for inquiries or feedback. The personal data we may collect includes your name, gender, date of birth, phone number, mailing address, email address, and payment details.

- You can log in to our website using other social network login information or other login services linked to our website. These service providers may verify your identity and offer you the option to share certain personal data with us, such as your name and email address, to complete pre-set registration forms on our website. These service providers may also offer you the option to post your activities on our website to your personal page and share them with others in your personal network.

- You can use other social network features, widgets, and/or small interactive programs running on our website. These features, which are small content modules, may collect personal data, including but not limited to your IP address and browsing history on our website, or set cookies to ensure proper functionality. These social network features are set up by us or third parties on our website. If provided by third parties, the use of your personal data will be governed by their privacy policies. Please review and understand these third-party privacy policies, as we do not assume any responsibility or legal liability for them.

2.3

We may use your personal data for the following purposes:

- Respond to your inquiries or requests;

- Promote our new products, online or physical store activities, or promotions. For details, please refer to the "Direct Marketing" section;

- Communicate with you using the personal data you provided, such as by phone, email, SMS, push notifications from mobile applications, or mailing methods (including details of our retail services and related rewards);

- Process your purchase orders, including security reviews and confirmation of your data, verification of your payment details and status, etc.;

- Specific features such as sharing products with friends, maintaining your shopping list, making appointments at physical stores, maintaining your shopping bag on our website, conducting sweepstakes, games, or contests you participate in;

- Process your membership registration, maintain and manage your membership account;

- Perform data sorting and analysis or customer market research to improve our products and services and provide you with other services that better meet your needs;

- Match and merge your personal data with information we already hold about you;

- Disclose as required to comply with any binding laws, regulations, or court orders;

- Investigate complaints and suspicious transactions, prevent and detect crimes; 

- All purposes directly related to the above.

2.4

We will not retain your personal data longer than the period allowed under the Ordinance. Additionally, we will voluntarily or upon your request, supplement, correct, or delete any incomplete, inaccurate, or no longer necessary personal data collected and retained.

2.5

When you revisit our website, we use cookies to provide you with a personalised shopping experience. Cookies are small data files stored on your electronic device or equipment, which are automatically accepted by most browsers. You can change your browser options to be notified when new cookies are set, delete old cookies, or block cookies entirely. Please note that blocking cookies may prevent you from using all content and services provided on our website.

2.6

We automatically collect anonymous data about your online usage to obtain statistical information on our server usage and better meet your needs and expectations. This may include but is not limited to your browser type and version, operating system, mobile network, IP address, and/or domain name.

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3. Third Parties

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3.1

This policy does not apply to websites, online services, or mobile applications established by other companies or organisations that link to or collaborate with us for promotions.

3.2

Unless required by applicable law, we will not provide any personally identifiable customer data to the third-party websites, online services, or mobile applications of such advertisers or business partners without your consent. If you access any such websites, online services, or mobile applications via links on our website or submit data to any third party, please review and understand their privacy policies before submitting personal data. Please note that we do not assume any responsibility or legal liability for those policies.

3.3

We may provide reputable third parties with aggregated statistical data and related website information about our customers, sales volume, and business distribution, but this will not include any personal data.

 

4. Security and Protection of Your Data

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4.1

We may use your personal data to fulfil our customer service commitments. The release of such data is protected by substantial, electronic, and managerial measures, and our employees and agents will only access your data on a need-to-know basis for their work.

4.2

We will never ask for your personal password in writing or over the phone. Please protect your passwords and electronic devices to prevent any unauthorised use.

4.3

Our employees, when collecting, using, retaining, or transmitting any data on behalf of the Group, highly regard the confidentiality of your personal data and are committed to ensuring the security of such data.

4.4

While there are inherent risks in providing personal data (whether in person, by phone, or over the internet), and no technical system is completely secure or immune to tampering or hacking, we have made efforts to take appropriate measures to prevent and minimise the unauthorised or accidental access, use, or deletion of your personal data. For example, we use encryption technology when collecting or transmitting sensitive data such as credit card information.

 

5. Children

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5.1

The Group does not knowingly request information from, or market to, children or individuals under the age of eighteen through our website.

5.2

If you are under eighteen years of age, you must inform your parents or guardians about this policy and our terms and conditions before using our website and services. You should only provide your personal data to us with the consent of your parents or guardians.

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6. Disclosure of Your Data

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6.1

The personal data we hold about you will be kept confidential, but to fulfil the purposes for which the data was collected or for directly related purposes, we may disclose your data to the following parties:

- Any subsidiary or affiliate of our company, any company controlled by us, or any company under common control with us;

- Any person or company acting on our behalf or jointly with us to fulfil the purpose for which you provided the data or directly related purposes; and any other person or company who has undertaken to keep such data confidential and has a legitimate right to access such data.

6.2

Your personal data may also be disclosed to any other party in accordance with any statutory or contractual obligations, government authorities, or court requirements, provided such parties can demonstrate the necessary rights or permissions to access such data. Additionally, your personal data may be disclosed under any circumstances described in Part 8 of the Ordinance, thereby exempting it from the provisions of the Ordinance.

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7. Direct Marketing

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7.1

We may use the personal data you provide to us for direct marketing purposes, but we will not use your personal data without your consent. Please note:

- We will use your name, gender, email address, phone number, city of residence, address, date of birth, service combination information, transaction patterns and behavior, and demographic data for direct marketing.

- We will use your personal data to promote our goods and services, including jewellery products, accessories, and gifts, as well as related customer services, social network services, customer rewards, long-term support or privilege activities, and related goods, services, and facilities, and online shopping services and promotions or social activities related to the above items.

7.2

We may also provide your personal data to other companies within our group for direct marketing purposes, but we will not provide your personal data without your consent. Please note:

- The personal data described in Section 7.1(1) will be provided by us to other companies within our group for direct marketing purposes.

- Other companies within our group will use your personal data to promote the goods and services described in Section 7.1(2).

7.3

We will use your personal data in accordance with the Ordinance and only provide it to other companies within our group for direct marketing purposes.

7.4

If you do not wish us to use or provide your personal data to other companies within our group for direct marketing, you may exercise your opt-out rights at any time by emailing hk@mounttise.com or through our website, free of charge.

 

8. Your Rights to Access Data

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8.1 

Under the Ordinance, you have the following rights:

- To request whether we hold your data;

- To request access to the data listed in Section 8.1(1); and

- To request corrections to the data listed in Section 8.1(1).

 

9. Disclaimer

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9.1

We reserve the right to amend this policy at any time. This policy is not intended to, nor does it, create any contractual rights or any other legal rights, nor does it constitute any obligations of the Group.